IMS | About

Who is IMS?

Insurance Management Services (IMS) was formed in June 1983 with a mission of offering unequaled service for the self insured health benefits market. Over the years, due to this commitment to excellence, our organization has continued to grow. We now have three companies providing administration service for over 45,000 covered lives.

Our companies

• IMS Marketing
• IMS Managed Care
• OMNI Networks

Our companies provide turnkey administration service for our clients. Providing complete service in all areas enables us to be more efficient and cost effective for our clients and to properly and accurately respond to any situation which may arise. In addition, our web site allows employers, participants and providers immediate online access to plan and claim data.

Over the years we have evolved and grown to meet the demands of a changing market and will continue to do so. What started as a small business with manual claims administration has evolved into a full-service TPA with state-of-the-art automated systems still dedicated to our original mission - unequaled service.

For 42 years IMS has been a leader in Health Benefit Administration for employer groups of all sizes. We are locally owned and operated exclusively out of Amarillo, Texas where we offer our employees a positive business environment so that they can, in turn, offer our clients superior service.

What Do We Offer?

• Complete claim cost controlComplete claim cost control delivered through the latest technology, well-trained staff and a dedicated Cost Control and Quality Assurance Unit. We maintain a highly automated claims system as well as the latest software to detect provider billing abuses, unusual treatments and fraud.
• A comprehensive portfolio of Medical Management ProgramsA comprehensive portfolio of Medical Management Programs delivered by an experienced staff of Registered Nurses and a Medical Director. These programs include traditional medical management as well as sophisticated programs for identifying and managing patients with chronic diseases and other risk factors
• Reporting ServicesReporting Services second to none. We offer both standard and custom reporting services developed by our in-house IT Department. Our internal custom report builder allows IMS employees to create reports on demand.
• Information Technology DepartmentInformation Technology Department specializing in client specific electronic eligibility as well as EDI transactions and data analysis.
• Online servicesOnline services at www.imstpa.com include eligibility, enrollment, claim status and a document library. Additions or changes to eligibility are automatically updated in our system nightly. We offer web portals for employers, employees and providers with a secure message system for electronic PHI transfers.
• Dedicated Service TeamA Service Team dedicated to assisting you. Each of our clients is assigned a dedicated Claims Examiner, Customer Service Representative and an Account Manager incorporating service standards on the leading edge of the TPA Industry.

We are committed to be trustworthy and transparent

At Insurance Management Services, we understand that trust and transparency are paramount in the healthcare benefits industry. As a leading Third Party Administrator (TPA), we are dedicated to providing our clients with peace of mind through rigorous adherence to industry best practices and a steadfast commitment to ethical conduct.

Our commitment to trustworthiness is demonstrated by our annual SSAE 16 review, where we consistently rank as a Preferred TPA by the leading Stop Loss Insurance Companies. This independent audit provides assurance regarding the effectiveness of our internal controls, ensuring the security and accuracy of your data and transactions.

Furthermore, HIPAA compliance is at the core of our operations. We meticulously safeguard Protected Health Information (PHI) through robust administrative, physical, and technical safeguards, adhering to all federal regulations to ensure the privacy and security of your employees' sensitive data. Our stringent protocols are regularly reviewed and updated to meet the highest standards of data protection.

To ensure fair and transparent insurance solutions, we strategically partner with industry leaders like HealthCare Bluebook. This collaboration empowers our clients and their members with access to clear, actionable information about healthcare costs, enabling informed decisions and promoting greater value from their benefit plans. Through such partnerships, we strive to eliminate the guesswork from healthcare expenses, fostering a system that is both equitable and understandable.

Insurance Management Services is more than just a TPA; we are a partner dedicated to integrity, clarity, and the highest standards of service.